Terms of Service
Please read these terms carefully before using MentalSynch. By accessing our services, you agree to be bound by these terms and our Privacy Policy.
Last updated: December 15, 2024
Effective: January 1, 2025
Important: These terms constitute a legally binding agreement between you and MentalSynch. If you do not agree to these terms, please do not use our services. For medical emergencies, call 911 immediately.
Acceptance and Eligibility
- •By accessing or using MentalSynch, you agree to be bound by these Terms of Service
- •You must be at least 13 years old to use our services
- •Users aged 13-17 require parental or guardian consent
- •You must provide accurate and complete information during registration
- •You are responsible for maintaining the confidentiality of your account
- •One account per person; sharing accounts is prohibited
- •You must notify us immediately of any unauthorized account access
Permitted Use
- •Use MentalSynch solely for personal mental health and wellness purposes
- •Access content and features included in your subscription plan
- •Communicate with licensed healthcare professionals through our platform
- •Use our AI-powered tools for self-reflection and mental health insights
- •Export your personal data in accordance with our data portability policies
- •Participate in community features while respecting other users
- •Provide feedback to help improve our services
Prohibited Activities
- •Share, sell, or distribute your account credentials
- •Use the platform for any illegal, harmful, or unauthorized purposes
- •Attempt to reverse engineer, hack, or compromise our systems
- •Upload malicious software, viruses, or harmful code
- •Impersonate other users, professionals, or MentalSynch staff
- •Share personal information of other users without consent
- •Use our services to provide unauthorized mental health treatment
- •Violate any applicable laws, regulations, or third-party rights
- •Engage in harassment, abuse, or discriminatory behavior
Subscription and Payment
- •Subscription fees are billed in advance on a recurring basis
- •All fees are non-refundable except as required by law
- •You authorize us to charge your payment method for applicable fees
- •Prices may change with 30 days' notice to subscribers
- •Failed payments may result in service suspension or termination
- •Cancellation takes effect at the end of your current billing period
- •Refunds for premium features are subject to our refund policy
- •Payment processing is handled securely through Stripe
Medical Disclaimer
- •MentalSynch is NOT a substitute for professional medical advice
- •Our AI tools provide guidance but are not medical diagnoses
- •Always consult qualified healthcare professionals for medical decisions
- •In emergencies, contact emergency services immediately (911, etc.)
- •We do not guarantee specific health outcomes or treatment results
- •Individual results may vary based on personal circumstances
- •Licensed professionals on our platform practice independently
- •We facilitate connections but do not provide direct medical care
Intellectual Property
- •MentalSynch owns all rights to our platform, content, and technology
- •You retain ownership of your personal content and health data
- •We grant you a limited license to use our services for personal use
- •You may not copy, modify, or distribute our proprietary content
- •User-generated content may be used to improve our services
- •Third-party content is owned by respective rights holders
- •Trademark and copyright infringement is strictly prohibited
- •We reserve the right to remove infringing content immediately
Limitation of Liability
- •Our liability is limited to the amount you paid for services
- •We are not liable for indirect, incidental, or consequential damages
- •No warranty is provided for uninterrupted or error-free service
- •We disclaim all warranties to the maximum extent permitted by law
- •Force majeure events (natural disasters, etc.) excuse performance
- •Third-party service interruptions are not our responsibility
- •Your use of the platform is at your own risk
- •Some jurisdictions may not allow liability limitations