Cookie Policy

Learn about how we use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content on MentalSynch.

Last updated: December 15, 2024
Manage Your Cookie Preferences
Control which cookies we can use to enhance your experience. Essential cookies are always enabled.

Essential Cookies

Required for basic functionality

Analytics Cookies

Help improve our services

Marketing Cookies

Personalized advertising

Personalization Cookies

Customize your experience

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and enabling certain functionality.

First-Party Cookies

Set by MentalSynch directly for essential functionality and user experience.

Third-Party Cookies

Set by external services we use, such as analytics or advertising platforms.

Session vs Persistent

Session cookies expire when you close your browser; persistent cookies remain for a set period.

Essential Cookies
RequiredDuration: Session / 1 year
Required for basic site functionality

How We Use These Cookies:

  • Authentication tokens for logged-in users
  • Security tokens to prevent CSRF attacks
  • Session identifiers for maintaining login state
  • Cookie consent preferences and settings
  • Load balancing cookies for service distribution

Specific Cookies:

mentalsynch_session
User session management
Duration: 24 hours
csrf_token
Security protection
Duration: Session
auth_token
Authentication
Duration: 30 days
cookie_consent
Remember consent preferences
Duration: 1 year
Analytics Cookies
OptionalDuration: 2 years
Help us understand how you use our site

How We Use These Cookies:

  • Google Analytics for website usage statistics
  • Page view tracking and user journey analysis
  • Performance monitoring and error tracking
  • A/B testing for service improvements
  • Heat mapping for user experience optimization

Specific Cookies:

_ga
Google Analytics user identification
Duration: 2 years
_gid
Google Analytics session identification
Duration: 24 hours
ms_analytics
Internal analytics tracking
Duration: 1 year
performance_id
Performance monitoring
Duration: 30 days
Marketing Cookies
OptionalDuration: 1 year
Used for targeted advertising and marketing

How We Use These Cookies:

  • Facebook Pixel for social media advertising
  • Google Ads conversion tracking
  • Retargeting pixels for personalized ads
  • Email marketing campaign tracking
  • Social media integration and sharing

Specific Cookies:

_fbp
Facebook Pixel tracking
Duration: 90 days
google_ads
Google Ads conversion tracking
Duration: 30 days
ms_marketing
Marketing campaign tracking
Duration: 1 year
social_share
Social media sharing
Duration: Session
Personalization Cookies
OptionalDuration: 1 year
Customize your experience on our platform

How We Use These Cookies:

  • Theme preferences (dark/light mode)
  • Language and locale settings
  • Dashboard layout preferences
  • Notification preferences
  • Accessibility settings and adjustments

Specific Cookies:

theme_preference
Remember theme choice
Duration: 1 year
language_pref
Language selection
Duration: 1 year
dashboard_layout
Dashboard customization
Duration: 6 months
accessibility
Accessibility settings
Duration: 1 year
Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings → Privacy & Security → Cookies
  • Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Privacy → Cookies
  • • Clear existing cookies through browser settings
Cookie Deletion

Impact of disabling or deleting cookies:

  • • Some site features may not work properly
  • • You may need to log in more frequently
  • • Preferences will not be remembered
  • • Personalized content may not be available
  • • Analytics data will not be collected
Third-Party Services

Google Analytics

Website analytics and performance monitoring

Privacy Policy →

Stripe

Secure payment processing and fraud prevention

Privacy Policy →

Intercom

Customer support and live chat functionality

Privacy Policy →
Policy Updates

We may update this Cookie Policy from time to time:

  • • Changes will be posted on this page
  • • Email notification for significant changes
  • • Updated "Last Modified" date
  • • 30-day notice for material changes
  • • Version history available upon request
Contact Us

Questions about our cookie practices?

  • • Email: privacy@mentalsynch.com
  • • Privacy Officer: +2547 06 848263
  • • Address: 123 Wellness St, Health City, HC 12345
  • • Online form: mentalsynch.com/contact
  • • Response within 5 business days